Kenya Power has explained why customers can receive different numbers of electricity units despite paying the same amount for prepaid tokens. According to a statement dated August 5, Kenya Power attributed the variation to changes in tariff bands based on monthly electricity consumption. The clarification came after a customer questioned why two purchases of Ksh300,
Kenya Power has released a token update following a system failure that affected the purchase of prepaid tokens and the settlement of electricity bills by customers across the country. According to the customer alert issued at 1330hrs, Kenya Power reported that its prepaid vending and bill payment systems are currently down as a result of
Kenya Power customers across the country continue to struggle with purchasing electricity tokens after a disruption hit multiple digital payment channels, including mobile money services and self-service platforms. The disruption has affected transactions through Safaricom’s M-Pesa, the *977# USSD service, and the Kenya Power mobile application, leaving users unable to complete prepaid electricity purchases. As
Popular Posts
