The Kenya Revenue Authority (KRA) has issued a notice informing stakeholders of a scheduled maintenance exercise on its Integrated Customs Management System (iCMS) slated for Sunday, October 12, 2025.

According to the statement released by the Authority, the maintenance will commence at 6:00 AM and conclude at 2:00 PM, lasting a total of eight hours.

During this period, the iCMS platform will be unavailable to all users.

“Please be advised that there will be a scheduled maintenance of iCMS from Sunday 12th October, 2025, 6:00 AM to Sunday 12th October, 2025, 2:00 PM. We regret any inconvenience caused,” stated KRA.

System Downtime to Affect All Users

KRA clarified that the downtime will affect both internal and external users of the iCMS platform.

The system plays a crucial role in the management and clearance of imports and exports in Kenya, making it a central hub for customs operations.

The Authority emphasized that this temporary unavailability is part of efforts to ensure the platform continues to operate efficiently and securely.

Also Read: KRA Sets New Revenue Record With Ksh 85.1 Billion Collected in One Month

Purpose of the Scheduled Maintenance

The maintenance exercise is expected to involve updates and system optimization aimed at improving the performance and reliability of the iCMS.

KRA noted that such upgrades are necessary to enhance user experience, minimize system glitches, and ensure smooth facilitation of trade through efficient customs operations.

Stakeholders Advised to Plan Ahead

Traders, clearing agents, and other stakeholders who rely on iCMS for business transactions have been urged to plan their activities accordingly to avoid disruptions during the maintenance window.

KRA reaffirmed its commitment to providing seamless services once the exercise is complete and thanked users for their patience and cooperation.

Also Read: KRA Issues Directive on Payroll Tax Deductions

Regret Over Inconvenience

In its notice, the Authority apologized for any disruption that may arise during the downtime.

“Any inconvenience caused is highly regretted,” KRA stated.

The iCMS system is one of the major technological tools driving KRA’s digital transformation agenda, aimed at automating customs processes and improving efficiency in revenue collection and trade facilitation.

KRA boss Humphrey Wattanga appearing before the MPs over alleged 62 billion tax saga during past event. PHOTO/ Standard