The Social Health Authority (SHA) has warned Kenyans about fraudsters posing as officials from the Authority.

In a statement on November 7, SHA Chief Executive Officer (CEO) Dr Mercy Mwangangi raised concerns about incidents where such individuals have defrauded Kenyans.

“We are deeply saddened and concerned to learn that some members of the public have been defrauded by criminals impersonating SHA employees and conning unsuspecting Kenyans by claiming they can help with registration or speed up SHA services at a fee. Your trust is sacred to us, and it pains us greatly that dishonest individuals would exploit that trust for their own gain,” Mwangangi said.

Mwangangi explained that SHA officials do not ask for money or an M-Pesa pin.

She asked Kenyans who know victims of the fraudsters to report to the police or the Authority via telephone or email.

“Please know that SHA staff will never ask for money to offer service, or your M-Pesa PIN. If you or someone you know has been affected, we urge you to report the incident immediately to the police and to SHA through our official toll-free line 147 or the dedicated email fraud@sha.go.ke,” she said.

“Your safety, dignity, and confidence in our healthcare system matter deeply to us. Together, we will protect our communities from these malicious acts.”

SHA Message to Kenyans

Mwangangi asked Kenyans to take note of the following information:

1. SHA registration is free. Do not pay anyone who claims to help you register or update your details.
2. You can register yourself through: USSD Code: “147# or Web Portals: www.afyayangu.go.ke or www.sha.go.ke.
3.  Assisted registration is available only through authorized channels:

• SHA County Offices – Huduma Centres.
• Locally identified Community Health Promoters with branded Vests.

Also Read: Fake SHA Officials Arrested for Conning Man KSh251,000

4. Payments for SHA contributions are made only through M-Pesa Business Number: 200222 or Designated Banks (as communicated by SHA).
5. Never share your PIN or hand over your mobile phone to anyone claiming to assist you with registration.
6. Official SHA outreach or registration drives are always announced through official SHA channels, local authorities, and local media.

“If anyone approaches you claiming to represent SHA and asks for money or to assist with registration, do not engage them,” Mwangangi said.

Also Read: SHA Appoints 23 New Assistant Directors: FULL LIST

What to Do

• Do not pay or share personal information with anyone claiming to be from SHA.
• Report any suspicious individuals or activities to the nearest police station immediately.
• You can also report directly to SHA through: Toll-Free Line: 147 or Email: info@sha.go.ke, customerservice@sha.go.ke, or fraud@sha.go.ke

“SHA remains committed to protecting all Kenyans and ensuring that access to social health insurance services is transparent, safe, and free from fraud,” she added.

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SHA Chief Executive Officer Dr Mercy Mwangangi has issued a notice regarding protesters posing as the Authority’s officials. PHOTO/SHA.