Govt Orders Kenyan Starlink Users to Verify Full Identity or Lose Internet

President William Ruto’s government has ordered all Starlink internet users in Kenya to submit their identity registration details or risk service interruption.

According to an email sent to Starlink subscribers on Tuesday, February 18, the satellite internet provider, owned by billionaire Elon Musk, said the Kenyan government had directed that all users must complete identity verification by April 30, 2026.

The company stated that subscribers must verify their identity in person at an authorised Starlink retailer to continue receiving internet service.

“As required by local authorities in Kenya, all Starlink customers must complete identity verification in person at an authorised retailer to continue receiving service. Please complete this verification by April 30, 2026,” Starlink said.

Starlink warned that failure to complete the verification by the deadline could result in service disruption.

Verification Requirements for Starlink Subscribers in Kenya 

Starlink provided the following steps for identity verification:

• Log in to your Starlink account and provide the required information
• Visit an authorised Starlink retailer in Kenya
• Bring a valid government-issued identification document
• Provide your Starlink account details if requested
• Carry your phone with the Starlink app installed (no equipment required)

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Mixed Reactions from Kenyans After the Govt Contacted the Internet Provider

The directive has sparked mixed reactions among Kenyans online.

Maculitinity Commentator  and Wellness Health expert Amerix said, “Starlink gave in.”

Another user, Bernard Wabwire, stated, “The house must win. Business must have government goodwill.”

Ice Patel added, “Connectivity isn’t truly free if you have to prove who you are to stay online, but then how else can they make sure it’s not used for illegal activities?”

Oliver Mutechi also weighed in, saying businesses must comply with government regulations to continue operating and remain profitable.

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Why the Government Wants Verification

Officials from the Communications Authority of Kenya said registering users’ names, national ID numbers, and addresses helps prevent crimes such as fraud, kidnapping, and terrorism.

The move also integrates satellite internet providers like Starlink into the same regulatory framework as telecom operators such as Safaricom and Airtel Kenya.

Authorities said identity verification allows them to know who is using internet services and strengthens national security and public safety measures.

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Photo of CA Director General David Mugonyi. PHOTO/Parliament