The Communications Authority of Kenya (CA) has announced plans to review the postal and courier market structure in the country, marking the first such review since 2008.

The regulator, which oversees Kenya’s telecommunications, broadcasting, cybersecurity, e-commerce, and postal services, said the review is intended to streamline operations in the sector, align licensing with current industry needs, and remove outdated market barriers.

According to CA, the review will focus on four key objectives: addressing and removing operational barriers, clarifying the scope of existing licences, proposing new licensing areas in line with ICT sector policy, and providing a platform for stakeholders and the public to submit proposals for regulatory improvement.

“The Authority seeks to maintain an enabling environment for the sector and safeguard the interests of consumers,” said Director General David Mugonyi in the notice.

The review is being conducted under Section 24(1) of the Kenya Information and Communications Act, 1998, which gives CA powers to license and regulate entities in the sector.

How to Submit Comment

Stakeholders and members of the public have been invited to submit their comments and proposals by October 15, 2025, via email at pcm-review@ca.go.ke or in writing to the Director General, Communications Authority of Kenya, P.O. Box 14448, Nairobi.

The public consultation document and submission form have also been made available on the CA’s website through the open consultations portal.

CA Mandate

The Authority emphasized that the move is part of its broader mandate to regulate ICT services, manage spectrum resources, administer the Universal Service Fund, and promote fair competition in the market.

Kenya’s postal and courier industry has grown significantly in recent years, driven by increased demand for e-commerce and delivery services.

The review is therefore expected to pave the way for reforms that support innovation, fair competition, and enhanced consumer protection in the sector.

A public notice by the CAK on review of the postal and courier market structure. PHOTO/ CAK X