Kenyans Can Now File Tax Returns Through KRA WhatsApp – How to Access

The Kenya Revenue Authority (KRA) has announced the rollout of a returns-filing option via WhatsApp through its Chatbot Online Care Assistant, eliminating the need to file returns through the Commission’s website.

Speaking to the media on Thursday, January 23, 2026, KRA Commissioner General Humphrey Wattanga said the feature is now available on the Authority’s WhatsApp chatbot.

“You can file returns via WhatsApp and through the web. Just ask a query via our 24-hour WhatsApp chatbot, where we have 15 services that can be accessed through our WhatsApp platform,” Wattanga noted.

KRA Introduces Filing Returns Category on its WhatsApp Chatbot

At the same time, the Commissioner General announced that KRA has embarked on a second phase of technological upgrades aimed at improving efficiency and the taxpayer experience.

“We have embarked on the second technological upgrade that will see us enhance utilisation of artificial intelligence, machine learning, and data analytics for tax management functions,” Wattaga added.

Also Read: KRA Launches New Automated Payment System: How it Works

On his part, KRA Chairman Ndiriitu Muriithi said modernising the Authority’s IT systems is critical to enhancing operational efficiency, boosting revenue collection, and eliminating reliance on paper-based processes.

How to Access the Tax Returns Filing Option via WhatsApp

1. Save KRA’s WhatsApp number, which serves as the customer care assistant chatbot known as Shuru.
2. After saving the number, prompt the chatbot by sending “Hi”. The chatbot will respond and guide you through a list of available services to choose from.
3. Select the type of tax you intend to file, including nil returns and other tax categories.

The announcement comes nearly two weeks after the Authority rolled out a new USSD code, *222#, which can be accessed by dialling *222#. The code was introduced to enhance efficiency in accessing KRA services, especially during the ongoing tax filing season.

Also Read: KRA Names New Commissioner for Micro and Small Taxpayers

Some of the services available through the platform include PIN registration, Turnover Tax (TOT), Monthly Rental Income (MRI), eTIMS, payments, Tax Compliance Certificates, customs services, other tax returns, among others.

“One of the most frequent concerns has been around digital access. We know that not every taxpayer has a smartphone, reliable internet, or the digital expertise required to use platforms such as iTax or eTIMS,” the Authority stated.

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Kenyans receiving services at the Kenya Revenue Authority headquarters. PHOTO/KRA.