Safaricom has clarified its position on refunding customers who mistakenly send money to the wrong number, particularly in transactions involving Fuliza, where reversals can be difficult as the funds are automatically used to offset the recipient’s overdraft. Speaking during the unveiling of a new M-PESA privacy feature at the Michael Joseph Centre on Wednesday, March
At the beginning of January 2026, several Kenyans reported on social media that they had received SMS notifications from Safaricom indicating that their Fuliza overdraft limit had been increased, allowing them to access a higher borrowing amount than before. Fuliza is a service that allows M-PESA customers to complete transactions even when their account balance
Safaricom has announced a scheduled system upgrade on its Fuliza overdraft platform that is expected to cause intermittent service interruptions early Monday morning. In a notice issued on November 15, the telco said the maintenance exercise will take place on Monday, November 17, 2025, from 12:01 a.m. to 2:00 a.m., affecting only Fuliza services. All
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