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Safaricom Speaks on Refunding Customers Who Send Money to Wrong Numbers with Fuliza
March 18, 2026
Safaricom has clarified its position on refunding customers who mistakenly send money to the wrong number, particularly in transactions involving Fuliza, where reversals can be difficult as the funds are automatically used to offset the recipient’s overdraft. Speaking during the unveiling of a new M-PESA privacy feature at the Michael Joseph Centre on Wednesday, March
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