Telecommunication Company Safaricom has experienced an M-PESA service disruption following a surge of customer complaints, prompting the company to respond. X user Celestial Muse was among the first customers to express frustrations, saying, “Safaricom, why isn’t M-Pesa working, goosh?” While responding to this, Safaricom confirmed there is an issue affecting M-Pesa notifications and the technical
Safaricom has announced plans to introduce a new privacy feature on M-PESA that will limit the amount of personal information shared during Send Money transactions. In a statement issued on Wednesday, March 11, 2026, Safaricom Chief Executive Officer Peter Ndegwa said the feature will be rolled out by the end of March as the mobile
The Central Bank of Kenya (CBK) has approved Safaricom’s plan to mask phone numbers in M-Pesa transactions, a move designed to enhance privacy and align mobile money services with Kenya’s Data Protection Act 2019. The initiative will cover peer-to-peer transfers, PayBill, and Till payments, with the rollout expected in February 2026. Under the new system,
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