SHA Gives Healthcare Providers One-Month Extension to Submit 5 Key Documents
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Social Health Authority (SHA) has introduced a one-month moratorium on five selected Know Your Customer (KYC) documents to support the contracting and onboarding of eligible healthcare providers.
The moratorium took effect immediately on October 7,2026 and will run until November 4, 2026, according to a notice issued by SHA Chief Executive Officer Dr Mercy Mwangangi, CBS.
The moratorium applies to the following documents:
- National Social Security Fund (NSSF) Certificate
- National Environment Management Authority (NEMA) License
- Fire Safety Compliance Certificate
- National Council for Persons with Disabilities (NCPWD) Compliance Certificate
- Office of the Data Protection Commissioner (ODPC) Data Processor and Data Controller Certificate
SHA said the move is intended to facilitate the contracting process for eligible healthcare providers who may not yet have all the listed documents.
Providers Can Receive Conditional Contracts
During e-contracting, healthcare providers are required to indicate whether each of the documents is “Available or Not Available” and upload all documents they currently have.
Providers who meet all other mandatory contracting requirements but are missing one or more of the documents covered by the moratorium may receive a conditional contract.
The conditional contracts will remain valid until November 4, 2026, by which time the affected providers will be required to submit all outstanding documents.
SHA stated that providers who have all the required documents and meet the other contracting requirements will be eligible for a three-year contract.
Moratorium Does Not Remove Document Requirements
SHA has clarified that the temporary measure does not mean healthcare providers are exempted from obtaining the documents.
“The moratorium does not waive the requirement to obtain the outstanding mandatory documents,” the notice stated.
SHA further clarified that other mandatory documents not included in the five listed above remain compulsory. These include the SHA Compliance Certificate and KRA Tax Compliance Certificate, which are not covered by the moratorium.
Also Read:REVEALED: Duale Names 20 Kenyan Counties at High Risk of Ebola, Including Mombasa
SHA Pushes Ahead With New Contracting Process
The moratorium comes as SHA moves ahead with its 2026-2029 healthcare provider contracting process, with the authority working to help eligible facilities complete the requirements.
The Ministry of Health and the Council of Governors have also agreed on timelines for the transition to the new contracting framework, with county health facilities expected to have individual contracts with SHA.
SHA has been using its e-Contracting Platform to allow healthcare providers to apply, upload documents, verify licences and complete their contracts digitally.
Also Read:Duale Clears Air on SHA Portal Shift, Reveals What Changes for Hospitals and Patients
SHA Continues Compliance Checks
Despite the temporary moratorium, healthcare providers will still be required to meet other mandatory compliance requirements. The Ministry of Health has said facilities will only be contracted for services for which they are properly licensed.
Level Four and Level Five facilities have also been given additional time to meet compulsory laboratory licensing requirements.
SHA is conducting HAKIKA contracting clinics across the counties to assist healthcare providers with the contracting process and documentation.
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A photo of the Chief Executive Officer of Kenya’s Social Health Authority (SHA) Dr. Mercy Mwangangi delivering a national COVID-19 update at Afya HousePHOTO/ MoH Facebook/ SHA