Safaricom has outlined what customers need to know about refreshing their Fuliza limits and the factors that determine how much they can borrow. The explanation came after a customer raised concerns over his Ksh 0 Fuliza limit in a social media exchange with the telecommunications company. “Why this surely……am I still your customer…” he wrote.

Safaricom has explained why some customers who transact tens of thousands of shillings on M-PESA every month still have relatively low Fuliza borrowing limits, saying transaction value alone does not determine how much a subscriber can access through the overdraft facility. The clarification came after a customer claimed on Facebook that despite transacting more than