Running short of money in an M-PESA account does not necessarily mean an electronic transaction has to fail. For eligible Safaricom customers, Fuliza can cover the shortfall and allow the transaction to go through. Fuliza M-PESA is a continuous mobile overdraft service that allows customers to complete eligible M-PESA transactions when their account balance is
Safaricom has explained how customers can reverse airtime bought accidentally from their M-PESA wallets, including cases where part of the airtime has already been used. The clarification comes after Kenyans raised concerns about mistakenly purchasing large amounts of airtime when they intended to send money through M-PESA. One customer contacted Safaricom on X after her
Safaricom has introduced new phone number ranges, giving customers more options to stay connected with the people and moments that matter to them. In a notice dated August 10, Safaricom stated that the new ranges come with prefixes 0118, 0119, 0140, 0141, 0142, 0143, 0180, 0181 and 0182. The move provides customers seeking new Safaricom