Telecommunication Company Safaricom has announced the closure of shops in several cities and towns including Nairobi, and Mombasa.

In a notice on October 8, Safaricom asked customers to note that shops is several towns will be closed on October 9, 2025 for an internal event.

Other affected towns include Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru and Garissa.

“Please note that our Safaricom Shops in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru and Garissa will be closed on Thursday, 9th October 2025 for an internal staff event,” Safaricom said.

Additionally, Safaricom said the shops in the Mount Kenya, Coast, Eastern and North Eastern regions will begin closing earlier on Wednesday, October 8, 2025, starting from 11:30 AM, to facilitate preparations for the event.

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Safaricom Provides Alternatives

To ensure continued service during this period, Safaricom has encouraged customers to use the following alternatives:

• Zuri Chatbot available on our digital platforms.
• Safaricom Contact Centre.
• Authorized Safaricom Dealer Outlets located near our retail shops.

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Safaricom apologized for any inconvenience caused by the temporary closure and thanked customers for their understanding.

Normal operations at all affected outlets are expected to resume on Friday, October 10, 2025.

“We sincerely apologize for any inconvenience caused and appreciate your understanding,” Safaricom said.

Photo of Safaricom shop offering M-pesa services. PHOTO/ Safaricom PLC X