Telecommunication giant Safaricom PLC has retracted an earlier message that warned of an eight-hour internet disruption affecting its Home Fibre service.

In a statement released on Sunday, October 12, 2025, in response to concerned customers, including a post directed at social media user @MomentaryMuse, Safaricom clarified that the alert was sent in error and apologized for the confusion.

“Hi @MomentaryMuse, we are sorry the message was sent in error. Apologies for any inconvenience caused. ^MM,” read the company’s reply.

Safaricom Notice

The Company had informed its Home Fibre subscribers of a planned internet disruption for eight hours due to scheduled system maintenance.

In a notice sent to customers on Saturday, October 11, the company stated that the maintenance exercise will take place from Sunday, October 12, at 10:00 PM to Monday, October 13, at 6:00 AM.

Also Read: Safaricom Announces 8-Hour Internet Downtime

According to the notice, both internet connectivity and payment services were to be temporarily unavailable during this period.

“Jambo, we’re doing a Fiber service update on Oct 12 (10 PM) to Oct 13 (6 AM). Your connection may be interrupted. Payment services will be unavailable. Thank you,” Safaricom said in the message to its subscribers.

Also Read: Safaricom Announces Closure of All Shops in Nairobi, Mombasa & Other Towns

Affected Services and Coverage

The outage was to affect Safaricom Home Fibre, a broadband service providing high-speed internet through fiber-optic connections to homes in select urban and suburban areas across Kenya.

The service included a free Wi-Fi router upon installation and offers customers various speed packages ranging from 15 Mbps to 100 Mbps.

Safaricom urged users to plan for the brief service interruption.

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Safaricom response to a user who inquired about the planned internet outage. PHOTO/Safaricom X.