Stranded Travelers Get Lifeline as Abu Dhabi Issues Hotel Directive

The Department of Culture and Tourism Abu Dhabi (DCT Abu Dhabi) has formally directed hotel establishments across the emirate to extend the stay of guests unable to travel due to circumstances beyond their control.

In an official notice dated February 28, 2026 (Ref: DCT-LRCD-560-2026), addressed to Hotel Establishments General Managers, the authority cited ongoing travel disruptions as the reason for the directive.

Under the subject line, Extension of Guests’ Stay Due to Travel Restrictions, the department outlined clear instructions to hotels regarding affected visitors who have reached their check-out dates but cannot depart.

The notice states:

“In light of the current circumstances and given that some guests have reached their check-out date but are unable to travel for reasons beyond their control, you are kindly requested to extend their stay until they can depart.”

The directive comes amid escalating regional tensions and international travel uncertainties that have disrupted flight schedules and cross-border movement in parts of the Middle East.

With some airspaces affected and airlines adjusting operations, travelers in transit hubs such as Abu Dhabi have found themselves unable to proceed with their journeys.

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Abu Dhabi, a major global transit and tourism hub, has prioritized ensuring visitor welfare during the evolving situation.

Costs to Be Covered by DCT Abu Dhabi

Importantly, the department assured hotels that the financial burden of extended stays would not fall on them.

The notice clearly states:

“The cost of the extended stay will be covered by DCT Abu Dhabi.”

Hotels have been instructed to submit all related invoices to the designated email address provided in the circular.

For further clarification, establishments were advised to contact the Business Continuity Team directly via the official phone number included in the notice.

Legal Framework and Tourism Mandate

The circular references Law No. 8 of 2018, which established the Department of Culture and Tourism- Abu Dhabi and granted it the mandate to develop and regulate the tourism industry within the emirate.

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By invoking this legal framework, DCT Abu Dhabi confirmed its authority to implement measures aimed at safeguarding both visitors and the hospitality sector during extraordinary circumstances.

Ensuring Visitor Safety and Industry Stability

This move highlights Abu Dhabi’s proactive crisis management approach, ensuring that stranded travelers receive accommodation support while maintaining operational stability for hotels.

As regional developments continue to unfold, authorities are closely monitoring the situation, with further updates expected should travel conditions change.

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Directive notice from the Department of Culture and Tourism-Abu Dhabi
PHOTO/DCT