Kenya Power Issues Fresh Directives on Meter Boxes

Kenya Power has issued fresh directives to its customers regarding meter boxes.

In a notice dated Tuesday, March 10, 2026, the company urged customers to ensure their meter boxes are accessible as it rolls out new technology aimed at improving billing accuracy and service delivery.

The utility explained that it has introduced an Optical Character Recognition (OCR) system for electricity meter reading. The system allows staff to scan meter displays directly, eliminating manual entry of readings and reducing billing errors.

“Kenya Power continues to adopt new technology to improve service delivery and enhance customer experience. Towards this effort, the company has introduced an Optical Character Recognition (OCR) system for electricity meter reading,” part of the notice read.

Kenya Power Issues Fresh Directives to Customers on Meter Box Access

However, Kenya Power noted that locked premises and meter boxes remain the main challenge affecting accurate meter reading.

Customers are therefore asked to ensure their meters are available for inspection during scheduled visits.

To ensure the safety of customers, the electricity firm stated that all staff visiting premises will carry official identification cards displaying their staff number and national ID details.

Customers can also verify anyone claiming to be a Kenya Power employee by dialing *977# and selecting the “Jua for Sure” option.

The company said cooperation from customers will help improve billing accuracy and enhance overall service delivery.

“Help Kenya Power serve you better by allowing access for meter reading,” the notice added.

Also Read: Kenya Power Explains Why Some Parts of Nairobi Are Experiencing Blackouts

About the New Meter Reading Technology

The rollout of the new meter reading technology, designed to improve the efficiency and accuracy of meter data collection, began on November 24, 2025.

Known as Optical Character Recognition (OCR), the system allows meter displays to be scanned directly, eliminating the need for manual entry of meter numbers and readings.

Meter readers now only need to scan the meters, and the system automatically records the readings, reducing the risk of human error.

Also Read: Kenya Power Official Arrested for Cutting Electricity & Demanding Ksh 300,000 to Restore It

The rollout covers all eight regions of the company following a six-month pilot in Nairobi that started in March 2025.

A total of 1.8 million postpaid meters, previously requiring manual readings and submissions for billing, are expected to be processed using OCR technology.

The system is also expected to reduce billing errors caused by incorrect readings while streamlining the monthly data collection process.

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