KTDA Services Affected as Farmers App Experiences Downtime

The Kenya Tea Development Agency (KTDA) has announced a temporary disruption of its Farmers App as it undergoes technical maintenance aimed at improving its performance.

In a notice issued to users on Tuesday, May 5, 2026, KTDA said the app may be unavailable or experience intermittent downtime during the maintenance period, affecting access to some of its services.

“We apologise for any inconvenience that may have been occasioned. Our technical team is working around the clock to enhance the platform’s performance and ensure a smoother experience for you,” the agency said in a statement.

KTDA did not specify how long the maintenance will take, but assured users that they will be notified once the system is fully restored.

The agency urged farmers to remain patient as efforts continue to upgrade the platform for better efficiency and reliability.

About the KTDA Farmers App

The KTDA Farmers App is widely used by tea farmers to access important services, including payment information, farm inputs and other updates related to tea production.

The app is an Android-based mobile application developed to bring services and information closer to farmers affiliated with the agency.

Also Read: Court Issues Way Forward on KTDA CEO Recruitment

The platform plays a key role in reducing the need for physical visits to tea factories by providing an easy-to-use, interactive interface.

Through the app, farmers can monitor their green leaf deliveries by accessing detailed weighment records, viewing monthly payslips and payment statements, and tracking fertiliser allocation and application schedules. The platform also provides practical tips on best tea farming practices to help improve productivity and quality.

In addition, farmers can submit queries directly to their respective factories through the app, making it easier to seek clarification or resolve issues without delays.

About the Agency

KTDA is a private holding company owned by more than 600,000 small-scale tea farmers in Kenya.

Also Read: KTDA Announces Monthly Payment Rate

It was originally established in 1964 as a government authority before being privatised in 2000.

Today, KTDA manages around 71 tea factories spread across 17 tea-growing counties in the country. Its main role is to provide management services to these factories, helping ensure efficient tea production, processing and marketing for both local and international markets.

The agency operates through several subsidiaries that support its value chain. KTDA Management Services handles factory operations and tea processing.

Kenya Tea Packers Limited (KETEPA) focuses on blending and packaging tea for retail markets under brands such as Fahari ya Kenya and Safari Pure.

Other subsidiaries include Greenland Fedha Limited, which provides credit to farmers, KTDA Power Company, which invests in renewable energy projects such as small hydropower, and Chai Trading Company Limited, which manages warehousing and tea trading at the Mombasa auction.

Follow our WhatsApp channel for instant news updates

A collage photo of KTDA Farmers App. PHOTO/KTDA