Big Win for Nairobi Water as It Bags International GIS Excellence Award

Nairobi Water has received international recognition after earning the Esri Customer Success Award, a milestone highlighting the utility company’s growing role in using Geographic Information Systems (GIS) to improve water and sewerage services.

A high-level delegation from Esri Eastern Africa visited Nairobi Water to officially present the award, which the company won during last month’s East Africa Water Utilities Transformation Forum held in Mombasa.

“This prestigious award recognizes Nairobi Water as a global leader in Geographic Information Systems (GIS) and honors its outstanding application of spatial technology to transform water and sewerage service delivery,” the company said.

The delegation was led by Esri Inc. Managing Director Dean Angelides, who met with Nairobi Water’s leadership team during the courtesy call.

The meeting brought together senior officials, including Managing Director Martin Nang’ole, Ag. ICT Director Jimmy Thuo, Corporate Affairs and Liaison Manager James Karanja, Ag. Database Manager Sam Obilo, Survey Coordinator Kimani Stanley, GIS Officers Marvin Musumba and Lucy Mamai, as well as GIS Assistant Paul Wachira.

“This achievement places Nairobi Water among a select group of organizations worldwide leveraging GIS and digital technologies to drive operational excellence, improve customer service, and enhance organizational performance,” the utility stated.

Transformation via Spatial Technologies

The award is made amid ongoing efforts by Nairobi Water to undertake its digital transformation by adopting technology into its operations.

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According to the company, the adoption of GIS technology has made it possible for the company to effectively manage its infrastructure, among other benefits.

“This milestone marks a significant step forward in the company’s digital transformation journey, proving how technology can solve real-world utility challenges while delivering measurable value to customers,” Nairobi Water noted.

For years, water utilities globally have faced persistent operational challenges, including unreliable customer information, difficulties tracking infrastructure assets, inefficient field activities, revenue losses, and slow response mechanisms.

Nairobi Water Building A Data-Driven Utility

Nairobi Water has been working to address these challenges through strategic investments in digital systems and GIS platforms.

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The technology allows the utility to map assets, monitor networks, improve planning, and respond faster to service delivery issues.

“For years, global utilities have grappled with inaccurate customer data, asset tracking difficulties, inefficient field operations, revenue leakages, and delayed response times,” the company explained.

“Through strategic investments in GIS and digital tools, Nairobi Water steadily overcame these hurdles—evolving into a modern, data-driven utility capable of making smarter, faster operational decisions,” the statement added.

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Esri Inc. Managing Director Dean Angelides together with Nairobi Water, Managing Director Martin Nang’ole, Ag. ICT Director Jimmy Thuo, Corporate Affairs and Liaison Manager James Karanja, Ag. Database Manager Sam Obilo, Survey Coordinator Kimani Stanley, GIS Officers Marvin Musumba and Lucy Mamai, as well as GIS Assistant Paul Wachira. PHOTO/ File