Kenya Railways Warns the Public, Shares 3 Ways to Book the Madaraka Express Train

A standard gauge train operated by Kenya Railways Corporation in one of the on boarding train stations in Kenya. PHOTO/ File

Kenya Railways has issued a public notice warning passengers against an increase in fraudulent train booking schemes targeting customers seeking Madaraka Express Passenger Service tickets.

The State corporation cautioned that fraudsters are impersonating Kenya Railways through fake websites, social media pages and individuals, deceiving unsuspecting members of the public into making payments through unauthorized channels.

The corporation said the fraudulent activities have resulted in financial losses for passengers and urged anyone who has fallen victim to report the matter immediately.

Kenya Railways emphasized that investigations are underway in collaboration with security agencies to track down those behind the scams.

“Kenya Railways wishes to notify members of the public that fraudulent websites, social media pages and individuals are impersonating the Corporation and deceiving customers into making payments through fraudulent channels, resulting in financial loss,” Kenya Railways stated.

Victims Urged to Report Fraud Immediately

Kenya Railways appealed to members of the public who may have lost money through fraudulent bookings to report the incidents without delay to facilitate investigations and possible recovery efforts.

Also Read:Kenya Railways Issues Warning Over Fake SGR Booking Platforms

“If you have fallen victim to train booking fraud, please report the incident immediately by calling 0709 907 000 or 0709 907 555, or by emailing info@krc.co.ke,” the statement noted.

Officials also urged travelers to remain vigilant whenever making online payments, noting that scammers often create fake booking platforms that closely resemble official Kenya Railways communication channels.

Kenya Railways Lists Official Booking Channels

To safeguard passengers, Kenya Railways reiterated that Madaraka Express Passenger Service tickets should only be purchased through officially recognized booking platforms.

“Please note Madaraka Express Passenger Service tickets should ONLY be booked through the official Kenya Railways booking channels,” Kenya Railways stated.

The corporation listed three approved methods for purchasing tickets.

Online: Visit https://metickets.krc.co.ke⁠.
USSD Code: Dial *639#.
Physical Locations: Visit any Madaraka Express Passenger Service Station nationwide.

Kenya Railways warned that any other website, social media account or individual requesting payment for train tickets should be treated with suspicion unless verified through official channels.

Also Read:Fake SGR, KQ, KCB, NTSA and Other Websites Stealing Money From Kenyans

Security Agencies Investigating Fraudsters

Kenya Railways confirmed that it is working closely with law enforcement agencies to investigate the fraudulent activities and ensure those responsible face legal action.

“Kenya Railways is working closely with the relevant security agencies to investigate these fraudulent activities and bring the perpetrators to justice,” Kenya Railways concluded.

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