Relief for Taxpayers as KRA Waives Penalties and Interest Over iTax Downtime

The Kenya Revenue Authority (KRA) has announced a waiver of penalties and interest arising from intermittent downtime of the iTax portal during September 2026.

In a public notice issued on Wednesday, September 16, KRA said the disruption affected the normal functioning of tax return filing and payment services.

“Kenya Revenue Authority (KRA) wishes to inform taxpayers that, following the recent intermittent downtime of the iTax portal, which affected the normal functioning of return filing and payment services, the Authority will waive penalties and interest accrued as a result of the system downtime in September 2026,” read part of the notice.

KRA Announces Relief for Taxpayers as It Waives Penalties

According to KRA, the Authority will implement the waiver in accordance with Section 89(5A) of the Tax Procedures Act.

KRA said it will base the waiver on the specific period during which the affected iTax services remained unavailable or intermittently inaccessible.

In addition, KRA said it will undertake the necessary system processes to ensure that penalties and interest attributable to the verified period of system downtime are waived.

“KRA will undertake the necessary system processes to ensure that penalties and interest attributable to the verified period of system downtime are waived,” KRA stated.

The move is expected to provide relief to taxpayers who were unable to file returns or make payments through the iTax portal during the affected periods.

Also Read: KRA Announces System Downtime Affecting All Its Services

Waiver Limited to Verified Downtime

Meanwhile, the intermittent downtime affected the normal functioning of services used by taxpayers to file returns and make payments through the iTax portal.

KRA said the disruption had affected taxpayers’ ability to access the relevant services during the affected periods.

The Authority said it regretted the inconvenience caused by the system interruptions and thanked taxpayers for their patience and cooperation as it works to facilitate tax compliance.

Also Read: KRA Reveals Who Will Keep June 30 Tax Deadline

It also urged taxpayers to continue meeting their tax obligations and said it remains committed to facilitating compliance through reliable solutions.

Taxpayers seeking further information or support can contact the KRA Contact Centre through 020 4 999 999 or 0711 099 999, or email callcentre@kra.go.ke.

This development comes after KRA earlier notified taxpayers of intermittent disruptions affecting its iTax system on Wednesday, September 16.

The Authority said taxpayers could experience difficulties using the platform at different times as its technical teams worked to resolve the issue and restore normal services.

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A photo showing Kenyans at the KRA Center filling out income tax . Photo/ Fintech Association of Kenya / FB