SHA Sounds Warning to 7,244 Health Facilities Ahead of October 1
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The Social Health Authority (SHA) has received Expressions of Interest from 7,244 healthcare facilities seeking to provide services to its beneficiaries under the 2026-2029 contracting cycle.
In a notice dated September 28, 2026, SHA said the applications had been submitted by September 27, 2026, as the authority moves to complete the contracting process before the new cycle begins.
The new contracting cycle, known as HAKIKA, is scheduled to run from October 1, 2026, to June 30, 2029. It follows the completion of the inaugural 2024-2026 contracting cycle.
Level 2 facilities recorded the highest number of applications at 3,512.
They were followed by Level 3A facilities with 1,751 applications and Level 3B facilities with 885 applications. Level 4/4A facilities submitted 814 applications, while Level 3C facilities recorded 51.
The notice showed that Level 4B facilities submitted 123 applications, while Level 5A facilities submitted 95. Only 10 Level 6B facilities and three Level 6A facilities had submitted Expressions of Interest.
The applications were distributed as follows:
- Level 6B: 10
- Level 6A: 3
- Level 5A: 95
- Level 4B: 123
- Level 4/4A: 814
- Level 3C: 51
- Level 3B: 885
- Level 3A: 1,751
- Level 2: 3,512
Total: 7,244
SHA Urges Facilities to Complete Contracting Process
SHA encouraged healthcare facilities that want to offer services to its beneficiaries to submit their Expressions of Interest and complete the contracting process through the SHA e-contracting portal.
The authority clarified that submitting an Expression of Interest does not mean that a facility has secured a contract.
“Submitting an Expression of Interest does not constitute a contract,” SHA stated in the notice.
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HAKIKA Addresses Concerns Raised by Healthcare Providers
The Ministry of Health said the HAKIKA framework was developed to strengthen collaboration between SHA and healthcare providers through greater transparency, predictable payments and clearer contractual obligations.
The framework also addresses concerns previously raised by providers over tariffs, claims processing, payment delays, pre-authorisation, system reliability and empanelment.
It provides clearer terms covering benefits, reimbursement, quality standards and dispute resolution.
Health Cabinet Secretary Aden Duale also called for the timely settlement of clean claims, clear explanations for rejected claims and reliable systems.
He directed that benefit and tariff schedules should accompany contracts and that negotiated tariffs should be accurately reflected in SHA’s digital systems.
Also Read: SHA Launches New E-Contracting Portal, Orders Fresh Applications
Only Contracted Facilities to Serve Beneficiaries
SHA said that from October 1, 2026, only healthcare facilities with executed contracts will be allowed to provide services to SHA beneficiaries.
“Effective 01 October 2026, only facilities with executed contracts will be permitted to offer services to SHA beneficiaries,” the authority said.
SHA urged facilities that wish to provide services under the new contracting cycle to complete the required process before the new deadline takes effect.
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A photo of the SHA CEO Mercy Mwangangi during a past event . Photo/ Courtesy