The Nairobi City Water and Sewerage Company (NCWSC) has issued public notice to disconnect water for consumers with outstanding water bills.

According to the notice, water disconnection exercise will commence effective on October 15th 2025.

This move from the company aims to recover all the overdue arrears from all defaulting consumers.

Affected Sectors

The Company said the disconnection exercise will not spare any of the consumers.

The affected areas include Ministries, Department and Agencies (MDAs), Water Service Providers and both Commercial entities and domestic consumers.

Nairobi Water added that it will go for these customers in a bid to secure revenue collection through recovery mechanism and safeguard the sustainability of both bulk and retail water service provision.

Nairobi Water Forced to Take Action

Nairobi Water company said it had published various notices to various consumers to remind them about the outstanding water bill but significant number of accounts remain in default status.

Additionally, the company said it has exhausted all revenues of engagement and it has land in bankruptcy status forcing them to undertake this decisive action.

How to Avoid Disconnection

Consumers should settle all outstanding bills immediately to avoid disconnection.

“Reconnections will only be processed upon full settlement of outstanding balances,” Nairobi Water said.

Payments should be made through NCWSC’s authorized channels, including M-Pesa Pay Bill 444400, the NCWSC customer portal, partner banks, and official pay points.

The Company said no institution or consumer is exempt from the enforcement measures.

Nairobi Water said it remains committed in delivering safe, reliable, and sustainable water services.

However, this commitment heavily relies on timely payment and responsible consumption.

The Company urged all the affected parties to treat the notice with urgency and take swift measures to avoid water disconnection.

Nairobi Water company is the licensed water service provider for Nairobi City County, responsible for distributing water to end-users, managing sewerage services, billing, revenue collection, and customer care.

Nairobi Water Company notice of disconnecting water to it’s Consumers. PHOTO/Nairobi Water X.