How to Report a Lost Cargo at Mombasa Port

Importers and cargo owners who discover that their consignments are missing at the Port of Mombasa should act promptly by notifying their clearing agents, tracking their cargo through the appropriate channels, and reporting the loss to the relevant authorities.

The first step is to contact a licensed clearing and forwarding agent, who can help trace the consignment using the port’s integrated systems. The agent can verify the cargo’s last recorded movement, review the relevant documents, and determine whether it has been relocated.

The Kenya Ports Authority also provides online services that allow customers to track their consignments and access other port-related services.

Through the KPA eCitizen portal, customers can track their consignment using information like Bill of Lading numbers.

Steps to Take In Case of Missing Cargo

Cargo owners must ensure they have all details about their shipment when making the complaint.

These include the Bill of Lading number, container number, shipping line particulars, weight of cargo, identification marks, and other documents that can be used to carry out the investigation.

After having contacted the clearing agent, one needs to send an inquiry regarding the missing cargo to the Kenya Ports Authority Customer Care Department.

Also Read: How to Pay Mombasa Port Charges and Clear Cargo in Kenya

The Kenya Ports Authority (KPA) Customer Care Department provides support through email at customerfeedback@kpa.co.ke and by phone on +254 41 211 2999.

When reporting missing cargo, customers should submit a complaint outlining the details of the shipment, including its arrival date, expected delivery destination, and any known movements of the container.

The Port of Mombasa, managed by the Kenya Ports Authority, serves as Kenya’s principal seaport and a key gateway linking Kenya and its neighbouring countries to international markets.

Detection of Theft, Surveys and Reporting of Theft at the Port

Owners of cargoes who are not in Mombasa may get help from the regional liaison offices of KPA.

Also Read: How

The Kenya Ports Authority (KPA) Customer Care Department provides support through email at customerfeedback@kpa.co.ke and by phone on +254 41 211 2999.

When reporting missing cargo, customers should submit a complaint outlining the details of the shipment, including its arrival date, expected delivery destination, and any known movements of the container.

The Port of Mombasa, managed by the Kenya Ports Authority, serves as Kenya’s principal seaport and a key gateway linking Kenya and its neighbouring countries to international markets.

to Track Cargo at Mombasa Port Online in Real Time

Cargo owners can contact the Inland Container Depot (ICD) in Nairobi on +254 20 6931000 for assistance.

Regional liaison offices in Kampala, Uganda; Kigali, Rwanda; and Bujumbura, Burundi, also provide support to cargo owners across the region.

If cargo is lost and an insurance claim or dispute arises, cargo owners should engage an independent marine surveyor. The surveyor will examine the relevant documents, assess the loss, and prepare the necessary reports.

If cargo owners suspect theft or unauthorized removal of their cargo, they should report the incident to the relevant law enforcement agencies, including the Port Police and the Kenya Maritime Authority (KMA). Prompt reporting helps establish official records and supports investigations into the alleged crime.

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Aerial view of the Port of Mombasa landing dock and storage area. PHOTO/ KPA