UPDATE: Equity Bank Restores Services After Intermittent Downtime

Equity Bank has restored all its services after an intermittent downtime that affected its operations on Thursday, October 1.

The lender confirmed the restoration in a new notice sent to customers, thanking them for their patience and continued support as its technical team worked to resolve the disruption.

“All our services have been restored. We thank you for your patience and your continued support,” Equity said.

Equity Bank Announces Service Disruption

Earlier, the bank had alerted customers that all its services were experiencing intermittent downtime, asking them to bear with the lender as its technical team worked to restore normal operations.

“We are experiencing an intermittent service downtime affecting all our services. Kindly bear with us as the technical team works to restore the services. We regret any inconvenience caused,” the lender said.

Also Read: Equity Group Shareholders Approve Ksh 21.7 Billion Dividend and Insurance Expansion Plan

The disruption prompted concern among some customers, with some taking to social media to raise questions about their transactions and access to banking services during the outage.

“This is a huge failure. I hope money will not be lost in this outage,” one customer said.

Another customer raised concerns about Equity’s USSD service while expressing continued support for the bank.

“USSD code ya Equity Bank can mess you up big time. They should work on that. I still love and use Equity Bank,” the customer said.

Equity Issues Security Warning to Customers

Alongside the service update, Equity cautioned customers against sharing sensitive banking information with anyone claiming to represent the lender.

It reminded customers that its official calls only come from 0763 000 000 and urged them to remain alert when receiving calls or messages requesting their banking details.

“Equity will never ask for your bank details, PIN, Password, OTP or Card information on phone or SMS,” the lender said.

Also Read: Equity Bank Exposes How ‘Sharp Boys’ Are Stealing from Kenyans

The warning covered personal banking details, PINs, passwords, one-time passwords (OTPs) and card information. Equity’s latest notice did not indicate any change to the security guidance issued during the service disruption.

With all services now restored, the bank thanked customers for their patience and continued support.

Follow our WhatsApp channel for more updates

L-R: Equity Bank Kenya Managing Director, Moses Nyabanda, and Dr. Gérardine Mukeshimana, IFAD Vice President, during the signing ceremony of the Africa Rural Climate Adaptation Finance Mechanism (ARCAFIM) in Kigali, on the sidelines of the Africa Food Systems Forum 2026, on 4th September
PHOTO/Equity