Hope After Collapse: PCF Starts Paying Out Trident Insurance Claims

The Policyholders Compensation Fund (PCF) has commenced compensation payments to policyholders and claimants of Policyholders Compensation Fund linked to Trident Insurance Company Limited following the insurer’s placement under statutory management.

In a public notice issued by the Fund, the State corporation announced that compensation payments officially began on April 14, 2026, under provisions of the Insurance Act and the Policyholders Compensation Fund Regulations 2010.

PCF, which operates under the National Treasury and Economic Planning, said the compensation exercise is aimed at settling claims by policyholders and other claimants affected after Trident Insurance Company Limited fell under statutory management.

“The Fund was established for the primary purpose of providing compensation to claimants of an insurer that has been put under statutory management or whose license has been cancelled by the Commissioner of Insurance and for the secondary purpose of increasing the general public’s confidence in the insurance sector,” the notice stated.

Online Claims Portal Opened

The Fund directed all policyholders and claimants with unsettled claims to submit their applications through its online claims portal available on its website.

Affected individuals are required to visit the official PCF website, navigate to the Online Services section and click on the Claims Portal to begin the process.

Applicants must then create an account on the portal by following the registration instructions provided.

“Upon successful registration you will receive an email notification,” PCF said.

After registration, claimants are expected to fill in the online claim form with accurate information and upload all the required supporting documents.

The Fund further noted that successful submissions will automatically generate a claim number which will be sent through email confirmation.

“Upon successfully applying and submitting through the portal, you will receive an email containing a claim number,” the notice added.

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Compensation Capped At Ksh500,000

PCF clarified that all claims will undergo a verification and approval process in line with the Fund’s internal guidelines and statutory procedures before any payments are released.

The notice also indicated that compensation payable to successful claimants will be subject to a maximum statutory limit of Ksh 500,000 per claim.

“The process of verification and approval for payment will be done in line with the Fund’s guidelines and procedures with the maximum amount payable capped at Ksh 500,000.00 per claim based on the statutory limits,” the Fund stated.

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Two-Year Deadline Issued

At the same time, PCF warned that policyholders who fail to submit their compensation claims within the stipulated timeline risk losing eligibility for payment.

“A policyholder who does not make a claim for compensation within two (2) years from the date of publication notice shall not be entitled to claim any compensation,” the notice warned.

The Fund was established under Section 179 of the Insurance Act (Cap 487) and operationalized through Legal Notice No. 105 of 2004.

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National Treasury Office Building in Nairobi
PHOTO/Nation