NTSA to Dispose of Uncollected Logbooks in December, Warns Vehicle Owners

The National Transport and Safety Authority (NTSA) has reminded motor vehicle owners with uncollected physical logbooks that they have five months left to pick up their documents before the Authority disposes of them.

In a notice issued on Tuesday, July 14, 2026, the authority urged all vehicle owners who still have their logbooks at its offices to collect them as soon as possible to avoid inconveniences.

The reminder referred to the public notice the Authority issued on Thursday, June 11, 2026, regarding the collection of physical logbooks.

“In reference to the Public Notice issued by the Authority on Thursday, 11th June 2026. It is 5 months to the deadline, and we urge all motor vehicle owners who still have their logbooks at NTSA offices to collect them as soon as possible to avoid any inconveniences,” the notice stated.

NTSA Sets Six-Month Deadline for Logbook Collection

In the June 11 notice, the authority informed motor vehicle owners that it would not store currently printed and yet-to-be-collected logbooks for more than six months.

The Authority stated that all documents that remain uncollected after the period will be disposed of in accordance with its policy.

“The Authority wishes to inform all motor vehicle owners that NTSA WILL NOT store currently printed and yet to be collected logbooks for more than a period of six (6) months,” The authority stated.

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Additionally, the authority explained that motorists who fail to collect their logbooks within the required period may face difficulties when applying for services that require a copy of the document.

The Authority stated that clients will not access such services unless they attach the current or original logbook during their applications.

Logbook Collection Requirements

Meanwhile, the authority clarified that collecting the physical logbooks does not require any payment.

Instead, vehicle owners must carry their previous logbook and identification document for verification at the collection centre or NTSA office.

“Collection of logbooks is free. Carry the previous logbook and present your identification document at the collection centre/NTSA office for verification purposes,” the authority added.

Furthermore, the authority advised motorists to visit its offices during working hours to complete the collection process.

The Authority’s offices operate from Monday to Friday, between 8 am and 5 pm, to provide clients with the necessary support.

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Logbook Collection Centres and Support Channels

Besides visiting NTSA offices, vehicle owners can also collect their logbooks from Huduma Centres across the country.

The authority has also provided several official channels through which motorists can seek assistance with the logbook collection process.

For enquiries and service support, NTSA directed clients to contact the Authority through: info@ntsa.go.ke and complaints@ntsa.go.ke. Additionally, motorists can reach the Contact Centre through: 0709 932 300 and 0709 932 000.

Moreover, clients can use the NTSA web complaint platform for online assistance.

The Authority also provides a service status platform for checking uncollected driving licences, logbooks, and number plates.

Finally, NTSA advised motorists to follow its official social media pages, @NTSAKENYA on Facebook and @ntsa_kenya on X, for updates and further service information.

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NTSA warns vehicle owners that uncollected logbooks will be disposed of after six months and urges motorists to collect them before the deadline. PHOTO/ NTSA