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Safaricom Moves to Address Concerns Over My OneApp
April 16, 2026
Safaricom PLC has issued a public apology following widespread customer complaints about its newly launched My OneApp, acknowledging that the platform has not delivered the expected user experience, particularly for diaspora and roaming customers. In a statement dated April 16, 2026, Safaricom admitted shortcomings in the rollout of the updated application and expressed regret over
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