Telecommunication giant Safaricom PLC has informed its Home Fibre subscribers of a planned internet disruption lasting eight hours due to scheduled system maintenance.

In a notice sent to customers on Saturday, October 11, the company stated that the maintenance exercise will take place from Sunday, October 12, at 10:00 PM to Monday, October 13, at 6:00 AM.

During this period, both internet connectivity and payment services will be temporarily unavailable.

“Jambo, we’re doing a Fiber service update on Oct 12 (10 PM) to Oct 13 (6 AM). Your connection may be interrupted. Payment services will be unavailable. Thank you,” Safaricom said in the message to its subscribers.

Affected Services and Coverage

Recent Strategic Moves and Competitive Positioning

The maintenance comes barely two months after Safaricom announced a 25% discount on all new business fiber connections to attract more small and medium-sized enterprises (SMEs).

The offer, running for two months, was part of the telco’s strategy to safeguard its dominance in Kenya’s fixed broadband market amid stiff competition from new terrestrial and satellite internet providers.

Under the new pricing, the entry-level 15 Mbps plan dropped from Ksh 2,999 to Ksh 2,249 per month, while the 100 Mbps top-tier package now costs Ksh 4,724, down from Ksh 6,299.

Serving over 678,000 fixed-internet customers and commanding a 36.5% market share, Safaricom has also begun bundling its broadband services with business credit products to offer SMEs flexible payment options.

Also Read: KRA Announces 8-Hour Scheduled System Maintenance

Previous Network Glitches Raise User Concerns

The upcoming maintenance follows a series of recent service interruptions experienced by Safaricom users.

In late September, the company’s Fuliza service temporarily malfunctioned, preventing some customers from completing repayment transactions.

“There is an issue with the repayment of Fuliza, and resolution is underway. Our team is working to resolve it. Sorry for the inconvenience caused,” Safaricom said in response to customer complaints.

Earlier in September, the telco also faced a nationwide outage lasting more than 12 hours, disrupting calls, M-Pesa, and internet services.

The issue, which began on September 10, sparked widespread frustration online as customers reported losing access to essential services.

“Hello, our apologies, we are experiencing a network fault, the issue is under resolution, we’ll advise once done,” Safaricom’s customer support team told affected users.

Also Read: How to Reverse Wrong M-PESA Transaction

Commitment to Service Reliability

Despite the recent hiccups, Safaricom maintains that regular maintenance is crucial to improving system performance and ensuring long-term network stability.

The telco has assured customers that normal service will resume promptly after the scheduled maintenance window.

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