Customers looking to reactivate old Safaricom line numbers can now recreate their inactive SIM cards from home using an active Safaricom line. The process allows eligible customers to regain access to their previous numbers without visiting a Safaricom shop. Safaricom provides the service through a USSD option and requires customers to have the serial number
Safaricom has outlined what customers need to know about refreshing their Fuliza limits and the factors that determine how much they can borrow. The explanation came after a customer raised concerns over his Ksh 0 Fuliza limit in a social media exchange with the telecommunications company. “Why this surely……am I still your customer…” he wrote.
Safaricom has explained why some customers have recently received unexpected M-Pesa payments labelled as funds from M-Pesa Archived Funds, ending speculation that the transactions were promotional giveaways or system errors. The clarification came after an X (formerly Twitter) user identified as MORGAN (@BlessedMorgaan) questioned the mobile service provider after noticing customers receiving money through the
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