HELB Contacts: How to Get Help on Loans and Scholarships

Students who benefit from the services offered by Higher Education Loans Board(HELB) in relation to loans, scholarships, repayment of loans, and applications have been urged to use the right means of communication at the institution to get prompt support.

Below are several means through which students and other stakeholders can communicate with HELB in order to ask for help when applying for loans, disbursements, repayment, and scholarship programs.

According to the information provided by HELB, beneficiaries can contact the institution through its dedicated contact centre, email services, mobile platforms, social media channels, and physical offices spread across various parts of the country.

Direct HELB Communication Channels

HELB has encouraged customers to use its official hotline numbers, 0711052000 and 0719409135, for assistance.

The contact center is open Monday to Friday from 8:00 a.m. until 5:00 p.m., offering assistance on all sorts of issues pertaining to loans and scholarships.

In case an individual would like to correspond via email, he/she may do so at contactcentre@helb.co.ke.

The email service allows beneficiaries to seek clarification on applications, loan statements, repayments, scholarship issues, and other services offered by the agency.

Students can also access selected services through the HELB mobile platforms.

The institution has advised beneficiaries to use the *USSD code 642# or download the HELB mobile application to check loan balances, apply for subsequent loans, make payments, and manage various account services remotely.

In addition, HELB maintains active customer engagement channels on social media, where users can send direct messages through its official Facebook and X (formerly Twitter) pages under the handle @HELBPage.

Also Read:Why Some Students Receive Less HELB Money Than Others

Physical Service Centres Available

For individuals requiring face-to-face assistance, HELB operates its headquarters at Anniversary Towers, 19th Floor, University Way, Nairobi.

Postal Address of the institution is P.O. BOX 69489-00400, Nairobi, Kenya.

The Student Services Centre, which is situated on the M1 floor of the Anniversary Towers, provides services to clients regarding issues of loan disbursement.

It works from 8:00 a.m. – 5:00 p.m.

There is also a Customer Experience Centre at the Ground Floor of the Anniversary Towers that helps in handling issues of loan repayments, compliance certificates, and HELB Jielimishe Loans.

Like other service points, it operates from 8:00 a.m. to 5:00 p.m.

Services Accessible Across the Country

To improve accessibility, HELB has expanded its physical presence beyond Nairobi.

The institution is available in several locations, including Nairobi-GPO, Machakos, Mombasa, Nakuru, Eldoret, Kisumu, Kakamega, Kisii, Nyeri, Embu, Kitui, Bungoma, Lodwar, Meru, Thika, Kitale, Kericho, Nandi, Murang’a, Garissa, Narok, Migori, Chuka, Kilifi, Taita Taveta, West Pokot and Bomet.

The board has also partnered with Huduma Centres to provide selected services in additional counties and towns.

These include City Square, Makadara, Kibera, Eastleigh, Baringo, Tana River, Busia, Elgeyo Marakwet, Homa Bay, Isiolo, Kajiado, Vihiga, Kirinyaga, Kwale, Laikipia, Lamu, Mandera, Wajir, Marsabit, Nyamira, Nyandarua, Samburu and Siaya.

Also Read:How HELB Sends Money to University and TVET Students in Kenya (Bank and M-Pesa)  

Student Portal Remains Key Access Point

Apart from physical and direct communication channels, HELB has continued to encourage students and scholarship applicants to utilize the HELB Student Portal for loan and scholarship applications.

The online platform serves as the primary gateway for accessing funding services, submitting applications, tracking progress, and managing beneficiary accounts.

Follow our WhatsApp channel for instant news updates

Members of the public inquiring about various HELB services at the Higher Education Loans Board offices. PHOTO/File