NTSA Explains Why Instant Traffic Fines Cannot Be Paid on eCitizen

The National Transport and Safety Authority (NTSA) has clarified that motorists cannot pay instant traffic fines through the eCitizen platform, urging the public to follow the official payment process to avoid falling victim to fraud.

In a statement dated July 1, NTSA explained that while eCitizen remains the official payment gateway for many government services, instant fines are excluded from the platform.

The authority also noted that it remains one of the largest users of the eCitizen platform, but stressed that motorists should not use it to settle instant traffic penalties.

“The Authority wishes to provide the following facts regarding the payment of instant fines: The eCitizen is secure, and it serves as the official payment gateway for Government services. NTSA remains one of the largest users of the eCitizen platform. Instant fines ARE NOT paid through the eCitizen platform,” read part of the statement.

NTSA Explains Why Instant Fines Are Not Paid Through eCitizen

According to the authority, payments for instant fines must be made physically into their account at Kenya Commercial Bank (KCB) branches or through KCB agents.

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NTSA said the decision to require in-person payments was informed by reports of fraudsters sending fake SMS messages demanding payment of non-existent traffic fines.

The authority explained that paying at a bank provides an additional verification layer, helping protect motorists from social engineering scams and fraudulent payment requests.

NTSA also advised motorists to verify the authenticity of any instant fine notification before making a payment, adding that genuine instant fine notifications are sent through its official shortcode, 22847_NTSA, and include details of the traffic offence, the amount payable, and instructions on how to complete the payment.

Members of the public have been urged to disregard suspicious messages and confirm the source of any notification before remitting funds.

Director General Says Road Signs Remain Key to Traffic Enforcement

This comes shortly after the NTSA Director General said that the authority mapped the entire customer journey before rolling out the system to identify possible vulnerabilities.

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Speaking during an interview on Citizen TV’s The Explainer, Nashon Kondiwa added that on concerns over road safety enforcement, road signs will remain the primary means of communicating traffic regulations to motorists, regardless of whether speed cameras are installed.

“We have road signage, which is enough communication. The communication that there is a camera monitoring is additional, but a road is supposed to communicate with the people. The moment you see a speed limit sign, as a driver, what you are trained to do is obey that road sign,” he stated.

In addition, NTSA DG also addressed concerns about recklessness within the public transport sector, saying the challenges facing ride-hailing services and matatus require broader reforms.

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NTSA Issues Clarification on eCitizen and Instant Fine Payments.Photo/ NTSA