How to Check Passport Collection Status at Immigration Offices in Kenya

Kenyans who apply for passports can track their passport collection status through official platforms provided by the Directorate of Immigration Services, Kenya.

These platforms help applicants confirm each stage and plan collection without delays.

First, applicants log in to the eCitizen Kenya portal using their registered credentials, then open the Department of Immigration Services section and select their passport application.

Next, they click the tracking option to view updates such as processing, printing, or ready for collection.

As a result, the system displays the current passport collection status based on official immigration records.

Also Read: How to Upload Passport Photos and Documents on eCitizen for Passport Application

Use SMS and USSD Tracking Options for Passport Collection Status

Alternatively, applicants use mobile services to check their passport collection status quickly.

First, they open the messaging app and type their application reference number, then send it to 22222, the official short code managed by the Directorate of Immigration Services, Kenya.

At the same time, applicants can dial *22222# and follow the on-screen prompts. After entering the required details, the system returns the current passport collection status, including processing, printing, or readiness for pickup.

Wait for Official Notification

Meanwhile, the Directorate of Immigration Services, Kenya, sends notifications to applicants once passports are ready, either via SMS alerts or by checking updates on their eCitizen accounts.

After that, they follow the instructions provided and proceed to the assigned collection centre.

In addition, the Directorate publishes lists of passports ready for collection through official communication channels. These updates cover centres such as Nairobi, Mombasa, Kisumu, Nakuru and Eldoret.

Therefore, applicants review these lists to confirm their passport collection status before visiting the immigration office.

Also Read: How to Book an Appointment for Passport Application in Kenya via eCitizen

Collecting Your Passport

Finally, applicants visit the immigration office where they submitted their application after they confirm their passport collection status.

They present a printed payment receipt, an original identification document and an old passport where replacement applies.

Then, immigration officers verify the documents and release the passport according to official procedures.

Overall, processing timelines vary depending on application type and workload handled by the Directorate of Immigration Services, Kenya.

Therefore, applicants should rely on official platforms for accurate passport collection status updates and follow all issued guidelines.

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Nyayo House where passport services are offered by the Directorate of Immigration Services
PHOTO/File