Ombudsman Intervenes as Student Recovers Ksh 33,000 Tuition Fee Balance

The Commission, commonly known as the Office of the Ombudsman, received a complaint from the student on April 20, 2026, concerning the delayed transfer of his tuition fees from the Kenya School of Technical and Vocational Education and Training (KSTVET), formerly known as the Kenya Technical Trainers College (KTTC), to Kinango Technical and Vocational College.

The student had been enrolled at KSTVET before joining Kinango Technical and Vocational College in January 2025 after the diploma programme he intended to pursue was phased out at KSTVET.

He had paid Ksh 53,000 to KSTVET and was informed that the money would be transferred to his new institution. However, only Ksh 20,000 had been transferred, leaving Ksh 33,000 outstanding.

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Student Seeks Ombudsman Intervention

The student made several requests for the remaining KSh33,000 to be transferred to Kinango Technical and Vocational College, but the outstanding amount had not been remitted by the time he approached the Commission.

The delay meant that although the student had already paid KSh53,000 to his former institution, his new institution had received only part of the amount.

He therefore sought the Commission’s intervention to have the outstanding balance transferred.

As part of its mandate to address grievances involving administrative action, the Commission took up the complaint. On May 14, 2026, it wrote to the Chief Executive Officer of KSTVET seeking the institution’s position on the matter.

The inquiry sought a response on the delayed transfer and clarification on the status of the outstanding tuition fees.

Following the Commission’s intervention, KSTVET reviewed the matter and responded to the inquiry, paving the way for the eventual settlement of the student’s complaint.

KSTVET Transfers Outstanding Fees

In a response dated June 3, 2026, KSTVET informed the Commission that it had transferred the outstanding Ksh 33,000 to Kinango Technical and Vocational College.

This was after the student raised concerns about the delayed remittance of the funds, prompting the Commission to intervene.

The Ksh 33,000 represented the remaining portion of the Ksh 53,000 the student had initially paid to KSTVET.

With the additional amount transferred, the student’s fees could now be accounted for at his new institution, where he had enrolled after the program at KSTVET was phased out.

KSTVET’s response confirmed to the Commission that action had been taken to resolve the complaint and settle the outstanding claim.

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Commission Confirms Complaint Resolution

The Commission later acknowledged KSTVET’s response through an acknowledgement dated June 18, 2026.

In the acknowledgement, the Commission appreciated KSTVET for settling the outstanding claim and confirmed that the complaint had been successfully resolved.

The case demonstrates how a complaint lodged with the Commission can result in action to address a delayed administrative process. In this instance, the intervention followed a student’s efforts to have tuition fees transferred after changing institutions.

The student had initially been informed that his Ksh 53,000 payment would be transferred after his diploma programme was phased out. However, only Ksh 20,000 had been received by Kinango Technical and Vocational College, leaving KSh33,000 outstanding.

Following the Commission’s inquiry, KSTVET transferred the remaining amount on June 3. The Commission’s subsequent acknowledgement on June 18 marked the conclusion of the matter, with the outstanding tuition fee balance settled and the student’s complaint successfully resolved.

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A photo showing Education CS Julius Ogamba. Photo Julius Ogamba