Safaricom is the largest telecommunications firm in Kenya, yet despite being a market leader, the firm does not act alone. Every part of the business, ranging from mobile phone services, internet connectivity, and even M-PESA, consumer information, competition, tax, and the environment, comes under the control of various regulatory agencies created under the laws of
A new report from the Kenya Bankers Association shows that a majority of customers are increasingly shifting towards digital platforms, with mobile and internet banking emerging as the most preferred channels for transactions. Speaking during the launch of the 2025 Banking Customer Satisfaction Survey Report at Fairmont The Norfolk Hotel. David K. Kemei revealed that
The Competition Authority of Kenya (CAK) has issued a stern warning to oil marketing companies over alleged fuel hoarding and anti-competitive practices amid a nationwide shortage that has triggered long queues at petrol stations. In a cautionary statement released on Friday, April 10, 2026, CAK said it had taken note of growing public concern over
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