Kenyans have raised concerns after experiencing difficulties accessing the Kenya Revenue Authority’s (KRA) iTax portal, with many reporting that the system’s password change feature has failed just hours before the tax return filing deadline. According to several taxpayers, the password reset function has not been working since Friday, leaving those affected unable to log into
A KRA iTax password is required to access important tax services, including filing tax returns, checking compliance certificates, updating personal details, generating tax documents, and completing security verification processes on the platform. However, many taxpayers often find themselves locked out of their accounts after forgetting their passwords, especially during the annual tax filing period when
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