Kenya Airways has introduced a service that allows passengers to change their flights online if their flights are delayed or canceled. This service is free and does not cost anything extra; the airline calls it the Convenient Self-Rebooking service. Passengers can use this service through the Kenya Airways website and mobile app. However, passengers can
Kenya Airways has guidelines detailing how to apply for a refund for their flights, with processing taking up to 30 business days. All requests must be made through the Kenya Airways Online Refund system or through the Manage Booking section. Firstly, one must ensure that their tickets satisfy all conditions. “Refunds are dependent on your