Safaricom has unveiled a range of digital solutions aimed at helping small and medium-sized enterprises (SMEs) improve efficiency and adapt to a fast-changing business environment. The solutions were showcased during a “Grow with Safaricom Business” event held on Friday, April 18, 2026, at Huawei offices, bringing together medium-sized enterprises from the education, healthcare, and insurance
Safaricom PLC has issued a public apology following widespread customer complaints about its newly launched My OneApp, acknowledging that the platform has not delivered the expected user experience, particularly for diaspora and roaming customers. In a statement dated April 16, 2026, Safaricom admitted shortcomings in the rollout of the updated application and expressed regret over
Safaricom has clarified its position on refunding customers who mistakenly send money to the wrong number, particularly in transactions involving Fuliza, where reversals can be difficult as the funds are automatically used to offset the recipient’s overdraft. Speaking during the unveiling of a new M-PESA privacy feature at the Michael Joseph Centre on Wednesday, March
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