Safaricom has clarified its position on refunding customers who mistakenly send money to the wrong number, particularly in transactions involving Fuliza, where reversals can be difficult as the funds are automatically used to offset the recipient’s overdraft. Speaking during the unveiling of a new M-PESA privacy feature at the Michael Joseph Centre on Wednesday, March
Safaricom has launched a new M-PESA privacy feature aimed at protecting customer data by limiting the personal details shared during transactions. The feature, based on data minimisation principles, ensures that recipients only see partial details of the sender, including a masked phone number and two names instead of full identification. Speaking during the launch at
Safaricom has grabbed a major global award as M-Pesa marks its 19th anniversary. This recognition was announced during the Global Mobile Awards (GLOMO) held at Mobile World Congress 2026 in Barcelona, where Safaricom’s digital investment platform (Ziidi Money Market Fund) received the Best Fintech and Digital Commerce Innovation Award. The platform was selected from a
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