How to Apply for a Reflective Number Plate in Kenya

Vehicle owners in Kenya can apply for the new-generation reflective number plate online through the NTSA service portal on eCitizen.

The plates are designed to improve vehicle identification, enhance road safety, and help curb vehicle-related crimes.

Before starting the application, ensure you have:

Step 1: Log In to eCitizen

Visit the official eCitizen portal:

Step 2: Access NTSA Services

Step 3: Select Plate Type

Choose:

You should also confirm whether your vehicle uses oblong or square plates before submitting the application.

Step 4: Choose a Collection Centre for the Number Plate

Select your preferred NTSA office or Huduma Centre where you would like to collect the plates once they are ready.

Step 5: Upload Required Documents

Upload the PDF containing:

Ensure the documents are clear and correctly attached.

Step 6: Submit and Pay

Step 7: Wait for Processing and Collection

NTSA will process the application and send SMS notifications on the status of your request. Once ready, you will receive collection details via SMS.

Processing typically takes about seven working days, although timelines may vary depending on demand.

When collecting the new plates, carry your identification documents and follow any instructions provided by NTSA in the SMS notification.

Some applicants may also be required to surrender the old number plates.

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Launch of new number plates. PHOTO/NTSA