Nairobi Water Announces Relocation of Lower Embakasi Office

Customers in Nairobi’s Lower Embakasi area will soon access services from a new location after Nairobi Water announced plans to relocate its regional office. The move will take effect on Friday, May 8, 2026. It marks a shift for residents who have been relying on the current office at Shujaa Mall.

The utility company said the relocation will improve service delivery and better serve its growing customer base.

The new office will be located at Greenspan Mall on the second and third floors. The location offers a more accessible and improved service environment.

“We wish to inform our valued customers in Lower Embakasi Region that our regional office shall relocate from Shujaa Mall to Greenspan Mall – 2nd & 3rd Floor on Friday 8th May, 2026,” the notice read.

The announcement signals a transition period that may disrupt normal operations. However, Nairobi Water assured customers it has put measures in place to maintain services.

The utility stressed its commitment to consistent service delivery even as the move continues.

Also Read: Nairobi Water Announces Temporary Supply Disruption

Customers Urged to Use Alternative Channels

Meanwhile, customers can still access services through alternative channels. These include self-care platforms and customer support services.

The company keeps these options active to ensure continuity. The move also reflects efforts to modernize operations and improve customer experience through digital solutions.

“During this transition period, we kindly ask for your patience as we continue to enhance our service delivery at the new location,” the notice further stated.

Also Read: Upper Tana-Nairobi Water Fund at 10: Project Boosts Nairobi’s Water Security and Supports Farmers

Support Services Remain Available

For urgent queries, customers can contact the support team through the provided phone number. Nairobi Water encourages residents to seek assistance when needed. At the same time, the company appreciated the cooperation shown during the relocation.

The relocation forms part of broader efforts to streamline operations and improve service access in growing urban areas. Once complete, the new office at Greenspan Mall will offer greater convenience and efficiency for customers in Lower Embakasi and nearby areas.

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Notice issued on May 7, 2026, on Nairobi Water relocation of Lower Embakasi office to Greenspan Mall effective May 8, 2026. PHOTO/ Nairobi water X