Safaricom by the Numbers: Revenue, Customers, Employees, Agents, Taxes, Dividend, Subscribers
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Safaricom has strengthened its position as East Africa’s leading telecommunications company after reporting record revenue, millions of customers and the biggest dividend payout in Kenya’s corporate history.
The latest figures show how the company has grown beyond mobile services into digital payments, investments and regional expansion, making it one of the country’s largest taxpayers and employers.
Safaricom reported Ksh 414.1 billion in revenue for the financial year ended March 2026, marking the highest annual revenue in the company’s history.
The growth was driven by strong performance in mobile services, M-Pesa, broadband, enterprise solutions and continued expansion into Ethiopia.
The company also rewarded shareholders with a record dividend of Ksh 80.1 billion, the largest ever declared by a Kenyan company.
Safaricom Serves More than 71 Million Customers
Safaricom now serves 71.6 million subscribers across Kenya and Ethiopia.
The growing customer base reflects the company’s expansion beyond Kenya as it continues building its operations in Ethiopia while strengthening services in its home market.
Also Read:EXPLAINER: Who Runs Safaricom After the Shareholding Changes?
M-Pesa Remains at the Heart of Digital Payments
M-Pesa continues to be one of the world’s leading mobile money platforms.
The service processes approximately 4,500 transactions every second, allowing customers to send and receive money, pay bills, buy goods, save, borrow and invest using their mobile phones.
Safaricom has also introduced digital investment services such as Ziidi Trader, making it easier for Kenyans to invest in shares through the M-Pesa app.
One of Kenya’s Biggest Taxpayers
Safaricom remains a major contributor to the Kenyan economy.
According to figures from the National Treasury, the company has contributed more than Ksh 1.5 trillion in taxes to the Exchequer over the past 25 years.
The tax contributions have supported government spending on infrastructure and public services over the years.
Also Read: How Safaricom Grew From a Small Telco Into Kenya’s Most Valuable Company
Strong Returns for Shareholders
Safaricom declared a full-year dividend of Ksh 2.00 per share for FY2026, translating to a total payout of Ksh 80.1 billion.
The dividend increased by 66.7% compared to the previous financial year, reflecting stronger earnings and improved financial performance.
The company remains the largest listed firm on the Nairobi Securities Exchange by market value.
Safaricom supports thousands of employees while also working with a nationwide network of M-Pesa agents and dealers who provide financial services across Kenya.
The company’s digital platforms continue to support millions of individuals, small businesses and large enterprises through communication, financial services and technology solutions.
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Safaricom CEO Peter Ndegwa and other shareholders during an AGM meeting
PHOTO/Safaricom PLC
