Safaricom My OneApp Now Works on Airtel and Other Networks

Customers who use Safaricom can now sign in to the My OneApp on Airtel Kenya and other networks, as the telecommunications giant finally rolled out a fix that alleviates months of login struggles for diaspora and roaming customers.

The update went live earlier this week where users who toggle between Safaricom and competing networks will no longer be kicked out of the app when they lose the Safaricom network.

Previously, every loss of a Safaricom network would sign the user out of the app forcing them to log back in.

In cases where a user was abroad, they were forced to purchase a roaming package and reactivate the app with Safaricom data at a high cost.

Improvements to Safaricom’s My OneApp Addressing Diaspora User Complaints

The solution comes a few months after the launch of My OneApp.

One of the earliest and strongest complaints since April has been from the diaspora, stating that the app became a costly, inefficient venture as soon as they left Kenya.

“The latest update will now keep the app running regardless of network changes, whether at home, roaming, or on Wi-Fi, resolving a problem that greatly hampered daily use of the app among Kenyans away from home.” Stated Safaricom.

Also Read: Safaricom Secures 25- Year Licence as Fees Rise by Ksh 1.7 Billion.

The app still requires an initial activation on Safaricom mobile data, as tests failed when using Wi-Fi, Airtel, and other networks for the initial setup, even on the new version.

“The app is very stable, and switching between networks will now run smoothly,” Stated Tech Cabal.

It has also seemingly reduced the instability and one-time password errors that flooded the Google Play store and social media posts post-launch.

Safaricom previously acknowledged these issues, stating they were working on fixes for roaming and diaspora customers.

Also Read: Safaricom Opens New Doors for Startups Seeking Funding

Safaricom’s Strategic Shift Towards a Unified Customer Experience with the Launch of My OneApp

Safaricom earlier told Tech Cabal it plans to sunset both M-PESA and MySafaricom within six months of the launch of My OneApp.

They position the new platform as a central pillar of their consumer service strategy.

The app combines services such as M-PESA, top-ups, fiber subscriptions, customer service, and mini applications under a single roof.

Safaricom seeks to make it the central access point for their millions of customers in Kenya, lessening their dependency on several applications for each specific service.

Follow our WhatsApp channel for instant news updates

Safaricom updates My OneApp to work on Airtel and other networks, fixing login issues for diaspora and roaming users while keeping activation on Safaricom data. / PHOTO Safaricom