Customers who use Safaricom can now sign in to the My OneApp on Airtel Kenya and other networks, as the telecommunications giant finally rolled out a fix that alleviates months of login struggles for diaspora and roaming customers. The update went live earlier this week where users who toggle between Safaricom and competing networks will
Telecommunication Company Safaricom has experienced an M-PESA service disruption following a surge of customer complaints, prompting the company to respond. X user Celestial Muse was among the first customers to express frustrations, saying, “Safaricom, why isn’t M-Pesa working, goosh?” While responding to this, Safaricom confirmed there is an issue affecting M-Pesa notifications and the technical
Safaricom has launched a new M-PESA privacy feature aimed at protecting customer data by limiting the personal details shared during transactions. The feature, based on data minimisation principles, ensures that recipients only see partial details of the sender, including a masked phone number and two names instead of full identification. Speaking during the launch at
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