Customers who use Safaricom can now sign in to the My OneApp on Airtel Kenya and other networks, as the telecommunications giant finally rolled out a fix that alleviates months of login struggles for diaspora and roaming customers. The update went live earlier this week where users who toggle between Safaricom and competing networks will
One of the defining features of My OneApp, Safaricom’s new all-in-one platform, is its strong focus on security. From the outset, the app was designed using the Secure By Design principle, meaning safety measures were integrated from the earliest stages of development rather than added later. As a result, Safaricom introduced stricter login requirements compared
Telecommunications giant Safaricom has issued a fresh directive to customers using its My OneApp platform, urging them to update to the latest version following widespread user complaints about performance and login challenges. In a notice shared with customers on Tuesday, April 28, 2026, the company stressed that the update is aimed at improving user experience,
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