Safaricom has rolled out a free airtime offer for customers who follow its official WhatsApp Channel, giving users an opportunity to redeem the reward through the My OneApp platform. 

In a notice dated August 7, Safaricom encouraged users to follow the Channel, saying the registration process takes less than 10 seconds before customers can access an exclusive airtime PIN. 

“Keep your shillings in your pocket today! ​We’re giving away free airtime to our WhatsApp Channel followers. Joining takes less than 10 seconds,” read part of the notice.

Safaricom Introduces Free Airtime Reward for WhatsApp Channel Members 

According to Safaricom, the free airtime offer is exclusively available to customers who join its official WhatsApp Channel and complete the redemption process through My OneApp.

Also Read:Court Issues Directive on Sacking of Safaricom Boss 

The telecommunications company said following the channel takes less than 10 seconds, allowing customers to quickly access the exclusive airtime PIN required to redeem the reward.

However, Safaricom did not disclose the value of the free airtime being offered or indicate how long the promotion will run.

To participate, customers are required to:

1. Open Safaricom’s official WhatsApp Channel invitation link.
2. Tap the “Follow” button at the top right of the page.
3. Copy the exclusive airtime PIN provided.
4. Redeem the PIN through My OneApp.

Safaricom My OneApp Now Works on Airtel and Other Networks

Earlier, Safaricom announced that customers who use Safaricom can now sign in to My OneApp on Airtel Kenya and other networks.

This was after users who compared  Safaricom and competing networks will no longer be kicked out of the app when they lose the Safaricom network.

The solution comes a few months after the launch of My OneApp. One of the earliest and strongest complaints since April has been from the diaspora, stating that the app became a costly, inefficient venture as soon as they left Kenya.

“The latest update will now keep the app running regardless of network changes, whether at home, roaming, or on Wi-Fi, resolving a problem that greatly hampered daily use of the app among Kenyans away from home.” Stated Safaricom.

Also Read: Safaricom Launches Campaign Rewarding Customers With More Data, Lower M-PESA Charges

The app still requires an initial activation on Safaricom mobile data, as tests failed when using Wi-Fi, Airtel, and other networks for the initial setup, even on the new version.

“The app is very stable, and switching between networks will now run smoothly,” Stated Tech Cabal.

It has also seemingly reduced the instability and one-time password errors that flooded the Google Play Store and social media posts post-launch.

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Safaricom’s My OneApp interface on a phone’s display during a transaction. PHOTO/ Safaricom