Telecommunications giant Safaricom has issued a fresh directive to customers using its My OneApp platform, urging them to update to the latest version following widespread user complaints about performance and login challenges. In a notice shared with customers on Tuesday, April 28, 2026, the company stressed that the update is aimed at improving user experience,
Safaricom has rolled out a new update to its My OneApp following widespread public criticism over technical glitches and usability issues. The app, launched on April 2, 2026, was designed to merge the MySafaricom App and the M-PESA App into a single platform, offering users a seamless all-in-one digital experience. However, its rollout was met
Safaricom PLC has issued a public apology following widespread customer complaints about its newly launched My OneApp, acknowledging that the platform has not delivered the expected user experience, particularly for diaspora and roaming customers. In a statement dated April 16, 2026, Safaricom admitted shortcomings in the rollout of the updated application and expressed regret over
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