Safaricom has rolled out a new update to its My OneApp following widespread public criticism over technical glitches and usability issues. The app, launched on April 2, 2026, was designed to merge the MySafaricom App and the M-PESA App into a single platform, offering users a seamless all-in-one digital experience. However, its rollout was met
Safaricom PLC has issued a public apology following widespread customer complaints about its newly launched My OneApp, acknowledging that the platform has not delivered the expected user experience, particularly for diaspora and roaming customers. In a statement dated April 16, 2026, Safaricom admitted shortcomings in the rollout of the updated application and expressed regret over
Safaricom has introduced My OneApp, a new platform that brings together services previously offered on the M-PESA and MySafaricom apps. The company says the app aims to simplify how customers access both mobile money and telecommunications services by placing everything in one interface. The rollout targets Safaricom customers using Android and iPhone devices. It also
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