More Kenyans are turning to Fuliza, Safaricom’s overdraft service, to meet their daily financial needs, with the latest data showing customers borrowed more than Ksh 1.4 trillion in the last financial year. According to Safaricom PLC’s audited results for the year ended March 31, 2026, the number of people using Fuliza more than doubled to
Safaricom has clarified its position on refunding customers who mistakenly send money to the wrong number, particularly in transactions involving Fuliza, where reversals can be difficult as the funds are automatically used to offset the recipient’s overdraft. Speaking during the unveiling of a new M-PESA privacy feature at the Michael Joseph Centre on Wednesday, March
At the beginning of January 2026, several Kenyans reported on social media that they had received SMS notifications from Safaricom indicating that their Fuliza overdraft limit had been increased, allowing them to access a higher borrowing amount than before. Fuliza is a service that allows M-PESA customers to complete transactions even when their account balance
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