Telecommunication Company Safaricom has experienced an M-PESA service disruption following a surge of customer complaints, prompting the company to respond. X user Celestial Muse was among the first customers to express frustrations, saying, “Safaricom, why isn’t M-Pesa working, goosh?” While responding to this, Safaricom confirmed there is an issue affecting M-Pesa notifications and the technical
Safaricom has launched a new M-PESA privacy feature aimed at protecting customer data by limiting the personal details shared during transactions. The feature, based on data minimisation principles, ensures that recipients only see partial details of the sender, including a masked phone number and two names instead of full identification. Speaking during the launch at
At times, users going about their daily activities may accidentally send money via M-PESA to the wrong Paybill number. This can cause distress, especially when the money was intended for urgent use. A Paybill number is a unique business number on M-PESA that allows customers to make payments directly to a company, organisation, or institution.
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