Digital inclusion is creating new opportunities for microfinance institutions to reach customers beyond traditional banking networks. As technology changes how individuals and small businesses access financial services, digital platforms are becoming an important channel for lenders seeking to serve a wider customer base. The shift has also created a growing role for digital leadership in
Kenyan businesses are bringing digital technology into their operations, with 71% of firms reporting that they had adopted or upgraded technology over the past year. According to the Chief Executive Officers (CEOs) Survey released by the Central Bank of Kenya, which examined technology adoption and automation among firms. Only 29% of respondents said they had