Kenya Power has explained why customers can receive different numbers of electricity units despite paying the same amount for prepaid tokens. According to a statement dated August 5, Kenya Power attributed the variation to changes in tariff bands based on monthly electricity consumption. The clarification came after a customer questioned why two purchases of Ksh300,
Kenya Power has released a token update following a system failure that affected the purchase of prepaid tokens and the settlement of electricity bills by customers across the country. According to the customer alert issued at 1330hrs, Kenya Power reported that its prepaid vending and bill payment systems are currently down as a result of
Kenya Power has come under scrutiny after customers reported difficulties and errors while attempting to purchase electricity tokens after the blackout on Wednesday, July 29, 2026. Reports indicate that Kenya Power prepaid systems have been down since the blackout, and Kenyans are not able to purchase tokens. Several customers logged on to social media to
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